About Us

Coventry Scale Company Ltd are based in Coventry and have been supplying industrial and retail weighing equipment equipment since 1975. We pride ourselves on customer service and a competitive price structure. If you have any suggestions or comments for us, you can contact us via the link on our home page or by the below details.
Our Contact details:
Coventry Scale Company Ltd

Oakfield House

137 Barker Butts Lane

Coundon

Coventry

CV6 1EB

Phone: 024 7659 3500
Fax: 024 7660 1239

Making A Purchase

Could not be easier. Just browse our store, and add any items that you wish to buy into the shopping basket. After you have finished your selection, click on ‘Shopping Cart’ and you will be asked for a few details that we need to be able to complete the order. Any advertised discounts will be automatically applied to your shopping cart before payment details are required.

We accept payment by credit card, debit card, or bank transfer or cheque. If you want to pay by cheque or by bank transfer, place your order online and instead of entering credit or debit card details you can choose ‘proforma invoice’ and we will email you a ‘preinvoice’. Then, on receipt of payment, your order will be dispatched. If you wish to pay by credit card, but do not wish to pay online, simply submit your order online in the usual fashion and choose ‘proforma invoice’ as your method of payment then phone us up with the last four digits of your internet order number and your payment details.

If you have made a mistake in your order and cannot correct it in the shopping cart contact us and we will correct the mistake.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Shipping and Handling

The vast majority of our products are held in stock. Where possible all orders received before 1pm will be sent out the same day via APC courier. If your order has been sent with APC and you have provided an email address and mobile number when checking out, on the day of delivery you should receive an email and text message. Coventry Scale Co. cannot be held liable for any failed deliveries due to the customer not being in to receive delivery. Please ensure that your email address and mobile phone number are entered correctly and that your spam settings do not block our emails. Coventry Scale Co. cannot be held responsible for any emails or text messages not being received.

If there is an unforeseen problem with your order we will contact you. Please make sure you are in to receive your delivery. Re-delivery costs incurred by no-one being available to sign for the goods, or through incorrect delivery information being submitted will be passed onto the customer. Coventry Scale Co. or the delivery organisations we use cannot be held liable for any costs or inconveniences incurred through delays to a delivery caused by adverse weather conditions. If you decide not to receive the delivery in the permissible period we reserve the right to charge a handling fee of £20 + vat to cover our administration and delivery costs, as we will not be entitled to any refund from the delivery company. We guarantee that all deliveries will be made within the published mail order guidelines of 28 days. If you have not received your order within 28 days we will cancel your order if you are not satisfied and refund you in full (this does not apply to custom orders or special order non-stock items).

Most products are available for customer collection from our warehouse in Coventry. All orders must be placed online to obtain exclusive web pricing. A small admin charge of £4.95 is applied to the total order. Please allow at least 4 working hours before collecting your order. Orders are only available for collection between 10am and 4pm Monday – Friday. We would always recommend phoning us on 024 7659 3500 prior to departure to confirm we have received and processed your order.

IMPORTANT INFORMATION ON DAMAGES: In the unfortunate event of your consignment having minor damage upon delivery, then please make a note of the extent of the damages on the driver’s delivery note when signing for the goods. Please contact us immediately to report the damage. If the damage is severe then please reject the whole delivery and immediately contact us for a replacement consignment. Any damages or shortages must be reported within 24 hours of receipt of goods. Deliveries signed for ‘Unchecked’ are treated as being received in good condition.
All invoices are sent by email as standard.

Tax Charges

For orders made from the UK 20% VAT is added.

Credit Card Security

When an order is placed on our website, card payments are dealt with by our third party supplier Sage Pay. They are not held in clear text on any web site. There has been no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted using a SSL server. However, we understand that some people do not like giving their credit card details online. With this in mind you can place an order online and choose ‘proforma invoice’ – your order will then be on our system and you can contact us directly with your credit card – either over the phone or in our showroom. We also accept payment by cheque or BACS. To pay by cheque, place your order online choosing proforma invoice as your method of payment then send a cheque payable to ‘Coventry Scale Company Ltd’ to our address (see contact us). To pay by BACS place your order online choosing proforma invoice then contact us to make the payment.
Coventry Scale Co. take credit card fraud very seriously. We may carry out our own internal anti-fraud checks, including but not limited to contacting you at any time prior to dispatch of the item, in order to obtain a landline and/or work telephone number, which Coventry Scale Co. may contact directly and/or check against publically available records to corroborate details given by the buyer. Coventry Scale Co. may in its sole discretion refuse to process and/or cancel orders if you cannot be contacted and/or Coventry Scale Co. reasonably suspect that the transaction is fraudulent. Coventry Scale Co. further reserve the right to dispatch items to your home and/or work address (on receipt of an email confirming the same sent from your work email address) and Coventry Scale Co. are under no obligation to dispatch to an alternative delivery address requested by you.

A security check may be triggered for some of the following reasons:

Incomplete data given on the order.
Data not matched by credit card provider. (CVV code and address)
Delivery address different to the Invoice address.
Delivery address in a listed credit card fraud area.
Use of a foreign credit card.
Unusual items ordered
No visual verification on mapping software.

Less than 1% of our orders are subject to a security check investigation, but please be aware that if your order is checked there may be a delay in processing it.

Guarantee

All of our products come with the standard manufacturers guarantee (unless stated). The cost of shipping any faulty items back to us is at the customers cost, however we can arrange a collection in certain circumstances at a cost of £25.00 up to 10kg.

All equipment is supplied with standard 12 month return to base warranty, where the customer would have to send the machine (at their own cost) back to Coventry Scale Co. Coventry Scale Co. will then forward it at our cost to the manufacturer, once repaired the customer will be given the option to collect the machine from us or have it shipped back to you at a fixed cost of £12.50. This is standard practice in mail or online order industry.

Privacy Policy

Coventry Scale Co. do not disclose buyers’ information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site where they are strictly necessary for the site functionality. They are used to aid navigation, and to keep track of the contents of your shopping cart. If you log in to an account, your logged-in status is recorded in a temporary cookie. If you select the ‘Remember Me’ Option in the checkout, a cookie will be used to remember your details. You can turn off cookies by blocking them in your browser Privacy settings. If you turn off cookies, you will be unable to place orders or benefit from the other features that use them.

Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.

Returns Policy

We sell commercial equipment and therefore any order accepted is classed as a “business to business” transaction. These transactions are not covered by public consumer law, but by business law. By ordering from Coventry Scale Co. (either online or over the phone) you are accepting that the transaction is “business to business” and that the item ordered is being used in a business associated to you and not for personal use. We have extensive information on all our products online and recommend that you can call us before ordering to double check suitability. We have included extensive product information and in some cases demonstration videos to encourage all customers to order the correct machine for their requirements. Alternatively, we have a showroom you can visit to see goods before purchasing (please call beforehand to check item availability). Please note showroom prices may vary from some of the internet exclusive deals available.

All machines come with a twelve months manufacturer’s warranty unless stated in the product description or the customer opts out.

We strongly recommend that all original packaging and parts are retained for the warranty period, as we cannot accept machines back without their original packaging and complete as they were went sent to you.

If the product you have purchased develops a proven and accepted (by Coventry Scale Company Ltd) fault within the first seven days from delivery you may return it to us for a full refund excluding the carriage charge. Items with carriage included will have a set fee of £12.50 + vat deducted from the purchase price. The cost of returning the product is the responsibility of the customer. The product must be returned complete, unused, in original packaging and fully complete with any ancillary parts to obtain a full refund. Machines sent back not complete will be credited minus the cost of replacing these parts.

Items that have been ordered in error or the customer has changed their mind can also be returned, but will be subject to a 30% re-stocking fee and can only be returned within 7 days of purchase.

If an item is returned to us within the seven days as faulty we will inspect the product, if the product is found to be working correctly, the customer has the option to have the product sent back to them (an additional labour charge for inspecting the machine will be applied as will a carriage charge for returning the machine to the customer), collect the machine from us or pay the 30% re-stocking fee as described above.

Any machine wishing to be returned after 7 days for whatever reason, can only be done so with prior agreement by Coventry Scale Company Ltd, however we are not legally bound to do so. Any return period after the 7 days will be treated as a hire and the appropriate hire charge made for this machine and deducted from any refund or credit offered

On certain product ranges we offer a hire service where you could try the machine before you buy. But if you are unsure on the compatibility, functions or how the machine operates please feel free to call us before purchase, where we will be more than happy to answer any questions. Each machine we offer is available for demonstration, inspection or trial in our showroom in Coventry before committing to purchase.

Please report any shortages or damages within 24 hours of delivery, as we cannot rectify any problems after this period. Goods signed for as ‘Unchecked’ will be treated as being received in good condition.

Software is non-returnable. We are not responsible for loss of data or corrupt data. The Customer is responsible for software compatibility and cable connectivity with their existing operating system. No technical support is provided with software – unless by specific prior agreement.

Special order items are non-returnable. With this in mind please insure that you order the correct product for your requirements. The charge for programming and supporting is non-refundable under any circumstances.

Orders cancelled before the items have been dispatched will be subject to an administrative charge of £15 or 10% of purchase price, whichever is higher. This charge is to cover the bank charges on processing then refunding a card payment and to cover our admin for processing the order. If you are unsure about placing your order please contact us before placing the order. As the stock is allocated to you at the point of order, please ensure that you have the ability to fill out and return the set up sheets before making your purchase. When we receive the order, your payment is accepted and your machine is pulled from stock and assigned to you.

To return a machine please our office quoting your order number. Please note that we will not accept any items back without original packaging with a valid and correctly completed returns form.